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        Support       Repair Escalations

 

 

 

Repair Escalations


If you are an existing Medium and Enterprise, Public Sector, or Wholesale customer and have an existing repair ticket or issue you need escalated, select a service, and then call the appropriate point of contact.

 

Which service do you need help with today?

Business Broadband Fiber


To help us resolve your issue as quickly and efficiently as possible, please have available your ticket number, the affected circuit ID(s), and the last update received on the ticket.

Brightspeed Business Broadband Fiber Repair

833-363-2432

POTS | HSI

To help us resolve your issue as quickly and efficiently as possible, please have available your ticket number, the affected circuit ID(s), and the last update received on the ticket.


 

POTS and HSI Repair

833-692-7773

PRI | Electrical | Optical | DWDM

If you have an issue that requires escalation, start with the first level of contact and work your way up as needed. To help us resolve your issue as quickly and efficiently as possible, please have available your ticket number, the affected circuit ID(s), and the last update received on the ticket.


 

Check status

Check repair status

First level

Electrical and Optical Services
833-363-2888

Second level

Manager on Duty
Network and Infrastructure Services
833-363-2291

Third level

Senior Manager (On Call)
Network and Infrastructure Services
833-363-2305

Fourth level

Director (On Call)
Network and Infrastructure Services
833-363-2311

Fifth level

Head of Customer Experience
Repair and Service Assurance
833-363-2320

 

 

Brightspeed Control Center

You can use Control Center on virtually any device, at any time, and from anywhere with an internet connection.

Sign in to Control Center

Ethernet | DIA | ATM | Frame Relay

If you have an issue that requires escalation, start with the first level of contact and work your way up as needed. To help us resolve your issue as quickly and efficiently as possible, please have available your ticket number, the affected circuit ID(s), and the last update received on the ticket.


 

Check status

Check repair status

First level

Ethernet | DIA | ATM | Frame Relay
833-363-2907

Second level

Manager on Duty
Network and Infrastructure Services
833-363-2291

Third level

Senior Manager (On Call)
Network and Infrastructure Services
833-363-2305

Fourth level

Director (On Call)
Network and Infrastructure Services
833-363-2311

 

Fifth level

Head of Customer Experience
Repair and Service Assurance
833-363-2320

Brightspeed Control Center

You can use Control Center on virtually any device, at any time, and from anywhere with an internet connection.

Sign in to Control Center

Residential support


Connect with an agent for help with a Residential repair ticket or issue.

Voice and Internet Repair

833-692-7773

Small Business support


Connect with an expert for help with a Small Business repair ticket or issue.

Voice and Internet Repair

833-692-7773