How to sign up for paperless billing

Get all of your monthly billing information electronically when you sign up for paperless billing. It's easy to do on the My Brightspeed website or on the app.

Sign in to My Brightspeed.
Select Billing from the top menu.
On the Billing page, scroll down to Billing Settings. Turn Paperless Billing on or off using the toggle. You'll also see the email address your electronic bills will be sent to. You can change the email address by clicking on the pencil icon.

Screenshot of billing preferences in the app as explained on this page.

Note: If you don't see a Billing Preferences section on the Billing page, it means you are a Prepaid internet customer. In that case, paperless billing is automatically activated and you receive email notices of upcoming payments.

While you're in the Billing Preferences section, you can also set up AutoPay, store and manage payment methods, or learn how to block third-party billing from your account for extra security.

Download the Brightspeed Internet app

After signing in to the app, select Billing from the navigation at the bottom of the screen. Under Billing Settings, look for the "Paperless billing" section. You can tap it to change the setting.

Screenshot of the My Bill section in the app as explained on this page.

After you tap, the Paperless Billing screen will open. Here you can confirm or update the email address where you will receive your billing notices, then select "Save."

Screenshot of the paperless billing section in the app as explained on this page.

How does paperless billing work?

Paperless billing allows you to receive your bills electronically. You'll get an email every month with payment options and quick links.

You can pay your bill online, by phone, by mail, or in person, and you can continue to use the same methods of payment as before.
Prepaid and AutoPay customers use a saved payment method for automatic monthly payments.

You can review, print or save copies of your bills going back 12 months.

Important notes about paperless billing

You will continue to receive a paper bill until your paperless billing request takes effect, usually within two months.
Your bill is available online within four days from the date it is issued.
Signing up for paperless billing doesn't change your monthly due date.
If you don't receive emails from us, check your spam or junk folders, and add Brightspeed to your approved senders list.