Brightspeed Total Home Tech Support
Get specialized, live support for all your eligible connected devices from the experts at Asurion.
Available to both new and current customers with any Brightspeed Internet or Brightspeed Fiber Internet plan.
Expert help for your eligible home tech
We teamed up with Asurion to bring Brightspeed Total Home Tech Support, providing expert assistance for your all your favorite, eligible connected devices.
With Total Home Tech Support, you can get answers on a range of tech-related issues and questions, such as:
- Complete tech support and set up for eligible smart devices
- Quick solutions for your home tech snags
- Friendly device and tech education
Asurion’s experts will help you stay connected to the technology that matters most to you. With Total Home Tech Support you get:
- Dedicated, toll-free number
- Knowledgeable, highly trained Asurion experts
- Experts on call 7 days a week, 7am - 11pm CT
Frequently asked questions
Brightspeed Total Home Tech Support is a new service offered by Brightspeed, brought to you in partnership with Asurion, that provides complete expert tech support for your home including setup, troubleshooting, and education on your in-home connected devices such as TVs, gaming systems, laptops, monitors, smart devices (watches, doorbells) and more.
Brightspeed Total Home Tech Support experts can help you with almost any in-home tech issue including (but not limited to) setting up your new device, troubleshooting and underperformance, home networking, connecting your devices to smart products, printers, routers, digital cameras, Wi-Fi and Bluetooth devices, transferring your data from one device to another, setting up email, installing software updates, backing up files, utilizing cloud storage, and more. They can also educate you on how to get better at using and optimizing your devices.
When you call the dedicated toll-free number (available daily between 7am – 11pm CT), you will reach an expert at our partner Asurion, the industry-leading expert for tech support. Asurion agents are friendly, very knowledgeable, and highly trained. Collectively they have resolved more than 20 million tech issues each year, across over 6000 makes and models.
You will receive an introductory email or letter from Asurion once your service becomes active. You can call an expert using the number provided anytime from 7am – 11pm CT seven days a week.
No. Once you are enrolled you can call an unlimited number of times.
The Brightspeed difference
Support
From our installation technicians to support teams, we’re committed to providing the very best experience for you.
Reliability
We’re bringing you a dependable WiFi experience. Plus, we’re building a new Brightspeed Fiber network with ultrafast speed.
Simplicity
We’re all for straightforward bills, easy-to-understand plans, and internet that just works.
Internet, only better
Get the internet experience you want with the simplicity you deserve.